/ Services / Care packages

From the basic to the all-inclusive Pro package, Rotzinger is meeting the service support you expect.

Once you know which services you need, choose the care level that best suits your business. The Customer Service Care team will work closely with you to develop a tailored package.
With our service level agreements (SLA), we define both the required and expected level of service and support.

Service and support packages

Basic, Standard or Pro – you have the choice.

Pro Standard Basic

Access to specialist during Rotzinger business hours (CET)

Call acceptance outside of Rotzinger business hours (CET) (nights, weekends and public holidays) at contract times

Up to 24/7

Standard Mo - Fri 6 - 22 hrs
Standard Plus Mo - Fri Up to 24 hrs

Up to 24/7

Standard Mo - Fri 6 - 22 hrs
Standard Plus Mo - Fri Up to 24 hrs

Remote support / teleservice

Priority respons

Ticketing process including final report with solution and cause of the incident

Priority call out service start

Inspection system (remote and onsite) according to system technical guidlines

Remote service with “heartbeat” e-mail notification

Data acquisition for all ROTZINGER equipment

KPI dashboard

Batch-specific data analysis

Smart-data generation for higher IT systems

Easy scalable to full digital factory functionalities

Machine specific maintenance dashboard (optional)

Integration 3rd party equipment (remote service) (optional)

Dedicated customer care manager (optional)




Contact us

Contact our service experts to help you understand your best fit.

Get in contact
Rotzinger offers worldwide support.

Learn more, work smarter. Subscribe to our quarterly newsletter.

You have successfully subscribed to our newsletter.
The subscription for the newsletter failed.